FAQ
Frequently Asked Questions
Ordering & Photos
What kind of photos work best? Any clear photo works! We recommend close-up shots with good lighting. Avoid blurry or dark photos. If you're not sure, upload it anyway—our team checks every photo before we make your jewelry.
Can I use old photos? Yes! As long as the photo is clear, it will work. We can even work with older printed photos—just take a clear picture of the photo with your phone.
What if my photo isn't good enough? Don't worry. Our team reviews every photo before production. If there's an issue, we'll contact you and help you pick a better one.
Can I change my photo after ordering? Yes, but only within 24 hours of your order. Contact us right away at [email] and we'll help you.
Shipping & Delivery
How long does shipping take? Your jewelry is custom-made just for you. It takes 5-7 business days from order to delivery. For detailed shipping info, visit our shipping policy.
Do you ship worldwide? Yes! We ship to most countries. Shipping costs are calculated at checkout.
Can I track my order? Absolutely. You'll get a tracking number via email as soon as your order ships.
What if I need it faster? Contact us at [email] before ordering. We'll do our best to help, but can't guarantee rush orders.
Product & Quality
Is the jewelry waterproof? Yes! Wear it in the shower, at the gym, at the beach. Your photo is protected and won't fade.
Will the photo fade over time? Nope. We use advanced printing technology that keeps your photo clear and beautiful—even with daily wear.
What materials do you use? We use high-quality, durable materials designed for everyday wear. Each piece is carefully crafted to last.
Can I wear it every day? That's exactly what it's made for! Wear it 24/7 without worry.
Returns & Guarantees
What if I don't like it? We offer free returns within 30 days. No questions asked. Just contact us at [email] and we'll make it right.
Do you have a warranty? Yes. If your jewelry breaks or the photo fades due to a defect, we'll replace it for free. Contact us and we'll take care of you.
What if my jewelry arrives damaged? Contact us immediately at [email] with a photo. We'll send you a replacement right away—no charge.
Gifting
Does it come in a gift box? Yes! Every piece comes in beautiful packaging, ready to give as a gift.
Can I include a gift message? Absolutely. Add your message at checkout and we'll include it with your order.
Can I send it directly to someone else? Yes! Just enter their shipping address at checkout. We won't include any pricing information.
Still Have Questions?
We're here to help! Email us at support@memoireparis.com or use our contact form.
We usually respond within 24 hours.
